Frequently Asked Questions about Discovery World Reopening & COVID-19
The health and safety of our guests and staff is our top priority. We want you to explore, learn, and have a tremendous amount of fun here at Discovery World. We want you to feel comfortable coming back to Discovery World. And we want you to be safe. So here are answers to some Frequently Asked Questions about our reopening.
Have you changed your hours?
We have. We are now closed on Mondays and Tuesdays. We will be open from 9am-4pm on Wednesday through Sunday.
What about tickets?
You can now purchase admission online! We are also dividing the day into timed sessions. When you purchase your tickets online, and we strongly encourage you to purchase your tickets online, you will be able to choose your session.
We’re doing this to limit the number of guests and make it easier to maintain proper social distancing throughout our buildings. We will close each day at 12pm (noon) to clean and sanitize the museum. We will reopen at 1pm.
You’re going to clean and sanitize high-touch surfaces more often than that, though, right?
Yes. Discovery World Staff will be cleaning and sanitizing high-touch surfaces at least hourly.
Okay, great. So I visit the Discovery World website and purchase tickets. Or I sign up for tickets if I’m a Discovery World Member. Then what?
Then you get digital tickets that you can download and display on your phone. Or you can print them out. We will scan your tickets when you get here. Less contact is better.
Cool. So you are strongly encouraging me to purchase tickets on the Discovery World website?
Yes. It’s safer, and it’s the only way to ensure that you get a spot. We are also strongly encouraging you to pre-purchase a spot in our parking garage.
Hang on. I should pre-purchase parking?
Yes. If you plan to park in our underground parking garage, we strongly encourage you to pre-purchase a spot in our parking garage. It is really the only way to guarantee a parking spot. We’re also doing this to ensure social distancing in our garage – we want to avoid a crowd of people at the parking ticket payment machine. This will also help keep our Parking Attendant safe.
I can pre-purchase parking on your website?
I can still park on the street if I want to, yes?
Yes, absolutely. Because all the festivals and events have been cancelled, there’s probably more street parking available than ever.
Can I still purchase admission at Discovery World?
We strongly encourage you to purchase admission online. It’s safer. And it’s the only way to ensure that you get a spot.
Let’s talk masks and face coverings. Do you have a policy about wearing masks?
We do. All Discovery World guests ages 3-years old and up must wear a mask or some sort of face covering.
What do you mean by “some sort of face covering”?
You can wear a disposable face mask like a surgical mask or a dust mask that you might find in a hardware store. You can wear a cloth face mask. You can wear a buff or a bandanna. As long as your face covering fully covers your nose and your mouth and is somewhat snug, we’re good.
That’s a great policy.
Thanks! We made it ourselves. With the help of the CDC, of course.
Woah, do you know Dr. Anthony Fauci?
We do not.
Bummer. Do you know anyone who does?
Not that we know of. But we can ask around, maybe?
What if I don’t want to wear a mask?
Then we ask that you don’t visit Discovery World. Or if you’re here, we will ask you to leave. We don’t want to do that.
I’m kidding! I’m totally going to wear a mask. Face coverings are great!
Excellent! Any other questions?
What if I forget my mask?
We will have masks available for purchase in the gift shop.
For purchase? I should really remember to bring masks, shouldn’t I?
Let’s say I have symptoms of COVID-19 like difficulty breathing, a fever, a loss of the sense of smell or taste, or a cough. Should I still visit Discovery World?
We think you know the answer to this one already.
I probably do, but let’s make sure I do.
Okay. If you are not feeling well or you have any symptoms of COVID-19, please stay home. We’ll see you another day. Also, if you have been in direct contact with someone who has tested positive for COVID-19, we ask that you stay home.
What about Discovery World staff? We love the Discovery World staff, but we want to make sure that they’re keeping us safe, too.
Of course! Discovery World staff are required to do a temperature check and a self-check every day before coming to work. Discovery World staff will wear face coverings at all times while on the floor. Staff are being trained on how to properly clean and sanitize surfaces. Discovery World staff are being trained on how to properly wash their hands.
Seriously? Did staff not know how to wash their hands before this?
Oh, we did. We do. But this is serious, and we are doing everything that we can to keep you safer.
Thank you. So what about the Discovery World visitor experience. It has changed, right?
Yes, it has. We’re reopening in phases. During Phase 1, the Parking Garage will be open, the Gift Shop will be open, the Promenade will be open, the first floor of the Aquatarium Building will be open, and the Reiman Aquarium will be open. In the Technology Building, Power On and the Automation Everywhere exhibits will be open, too. The rest of Discovery World will be closed.
If parts of Discovery World are closed, why is the price of admission still the same?
We are a not-for-profit science center. In addition to the generosity of our friends and community partners, we rely on earned revenue from admission and memberships. By paying full admission, or by becoming a Discovery World Member, you are helping us recover. We appreciate that more than you know.
Well, I’m happy to help! And we can still see the fish?
You can still see the fish.
Awesome. Will you have hand-sanitizer stations all over the place?
Will you have signs that will encourage me to wash my hands and practice social distancing and all that very important stuff?
Will you have some version of those fun “social distancing dots”?
Great! I love social distancing dots! Will you have Guest Service Staff on the floor making sure that only one guest group can explore certain exhibits at a time?
Wait. What do I mean by a “guest group”?
Oh, a guest group is guests who are part of the same group. A family would be one example of a guest group.
Okay, thanks. When we visited Discovery World before, we were able to just sort of go where we wanted. What about now?
There will be signs to follow. One direction in and through Discovery World.
That’s for social distancing?
It is, yes. We will need you to go with the flow. You can flow through Discovery World as many times as you like (within your timed session, of course), but we will need you to go with the flow.
Should I be kind to other Discovery World guests?
Of course. Kindness is encouraged. Patience, too.
Should I be kind and patient with Discovery World staff?
Yes, please. Discovery World staff are here to help you.
Should I listen to Discovery World staff and follow their instructions?
Yes, please. We are here to help.
Should my “guest group” and I learn, explore, and have fun?
That’s why you’re here. It’s why we’re here. Welcome back!