Kohl’s Design It! Lab Weekend Attendant

Kohl’s Design It! Lab Weekend Attendant
Reports To: Program Manager, Lab Technician, and Lead Weekend Attendant
Schedule: Part-time, Fridays-Sundays and Occasional Evenings

Job Summary
As a Kohl’s Design It! Lab Weekend Attendant you are responsible for providing an excellent customer service experience to participants in all Kohls Design-It! Lab programs. Weekend Attendants supply participants with the instructions, materials, and assistance necessary to help participants create and build projects of their choosing. This person is highly enthusiastic, able to assist all ages, comfortable working in a high-energy environment, and has superb customer service skills.

Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned.

Weekend Experience:

  • Responsible for providing a first-class customer service experience to all guests of the Kohls Design It! Lab.
  • Respond to and resolve guest issues, report areas of ongoing concern to appropriate parties with a professional demeanor.
  • Must enjoy a fast-paced, customer-focused environment
  • Must demonstrate organization, responsibility, and attentiveness.
  • Must maintain a calm demeanor and positive attitude when working with guests and other team members
  • Provide assistance to guests with instruction, materials, and tools needed to create projects provided by all Kohls Design-It! Lab programs
  • Ensure all guests have a fun and engaging experience
  • Represent the Kohls Design It! Team as well as Discovery World during all programming
  • Assist other Kohls Design-It! Lab team members to ensure that supplies and deliverables used are tracked at the end of each experience
  • Work with Kohls Design-It! Lab team members to keep the lab spaces, tools and materials organized and presentable for guests, and use of other team members
  • Maintain proper use of lab equipment, computers, and materials.
  • This position will work in partnership with Discovery World’s Guest Services department and maybe often asked to contribute on the exhibit floor throughout the week.

Work Environment
Listed below are key points regarding environmental demands and work environment of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to work with children and adults ranging in age from 0 99 years old.
  • Required to stand most of the day.
  • Required to use motor coordination with finger dexterity (e.g. – machine operation, equipment usage): part of the workday.
  • Required to exert physical effort in handling objects less than 50 pounds: sometimes.
  • Required to work with general crafting tools (such as hot glue guns, scissors, precision cutting blades, heat sealers, etc.): often.
  • Required to be exposed to physical occupational risks (such as cuts, burns, and, etc.): rarely
  • Required to be exposed to a physical environment, which involves dirt, odors, noise, weather extremes, or similar elements: sometimes

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

  • 1+ years of formal or informal experience in working with youth and families and/or a customer service field preferred

Other Knowledge, Skills, or Abilities Required

  • Excellent communication and customer service skills.
  • Reliable self-starter; a person with initiative.
  • Demonstrated experience with front-line customer relations and complaint resolution.
  • Ability to be professional and courteous in all interactions with the general public and Discovery World staff.
  • Ability to effectively present materials and information.
  • Competency in using basic tools (hot glue guns, scissors, etc.) and interest in making things.

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