Guest Services Team Member (Part Time)

Guest Services Team Member (Part Time)
Reports To: Guest Services Managers
Status: Part-Time

Guest service team members are responsible for the daily operations of the museum exhibits, admissions, and events while successfully adhering to the highest of customer service standards. Guest service team members are the main point of contact for guests and provide hands-on learning opportunities to guests of the museum. Guest service team members not only operate the exhibits, but they are part of the experience we offer the public. This is a great foot-in-the-door with an ever-changing, expanding and cutting-edge science center. We are looking for candidates with warm, upbeat personalities, drive for success, and commitment to our mission. Please read this posting carefully and provide all necessary materials outlined below for consideration.

Essential Functions

  • Operation of exhibits, exhibit areas, and all other necessary customer contact areas
  • Reporting
  • Speaking in front of large diverse groups

Qualities/Skills

  • Dedication to providing great customer service. This position requires a proactive effort in approaching clientele.
  • Approachability
  • Engaging personality
  • Flexibility and Reliability
  • Must be willing to learn new skills relevant to job performance

Requirements

  • High school diploma
  • Some college course work preferred
  • Minimum 2-3 years previous customer service experience in a museum or hospitality setting is required
  • Sales experience a plus
  • Must be able to work evenings, weekends, and holidays as required
  • Clean and neat appearance a must
  • Must be able to lift 50 lbs
  • Must be able to stand for long periods of time (4 or more hours)

Schedule

Shifts are scheduled during the following times Tuesday-Friday 8:30am-4:30pm, Saturday and Sunday 9:30am-5:30pm and you must be have availability for the full shift times. Evenings(after 4:30pm) and mornings(before 9:30am) and occasional Mondays may be required. Preference given to those with greatest amount of availability and scheduling flexibility, especially on the weekends.

IF YOU DO NOT INCLUDE ALL REQUESTED MATERIALS BELOW, YOU WILL NOT BE CONSIDERED FOR THIS POSITION.

Send cover letter, resume, and your work availability to Human Resources Department at human.resources@discoveryworld.org or mail to Discovery World/Attn:Caitlynn Jahr, 500 North Harbor Drive, Milwaukee, WI 53202. Resumes sent without references will not be considered. NO PHONE CALLS PLEASE.

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