CLOSING EARLY @ 3PM ON JULY 29TH FOR ANNUAL GALA READ MORE

Guest Services Team Member (Part Time)

Guest Services Team Member (Part Time)
Reports To: Guest Services Managers
Status: Part-Time

Guest Service Team Members are responsible for the daily operations of the museum, exhibits, admissions, and events while successfully adhering to the highest of customer service standards.  Guest Service Team Members are the first point of contact for guests and provide hands-on learning opportunities to all guests of the museum.  Guest Service Team Members not only operate the exhibits, but they are part of the experience we offer the public.  Candidates are required to be outgoing, upbeat, committed to the mission, and driven for success.

Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned.

  • Maintain highest level of customer service
  • Operating and maintaining exhibits; powering exhibits on and off, troubleshooting, reporting trouble tickets, upholding exhibit readiness and presentation
  • Speaking in front of large and small diverse groups, addressing all guests with respect and enthusiasm
  • Engage customers in exhibit-relevant dialogue
  • Selling tickets and memberships in
  • Ensuring the cleanliness of exhibit areas
  • Cash handling when selling tickets and memberships in the box office.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday
  • Required to stand most of the day
  • Required to exert physical effort in handing objects less than 30 pounds rarely.
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely.
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely.
  • Normal setting for this job is: Museum Exhibits

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

  • High School Diploma
  • Minimum 1 year customer service experience

Other Knowledge, Skills, or Abilities Required

  • Sales experience is a plus
  • Cash Handling Skills
  • Open availability (Various Shifts)

Send cover letter, resume, and your work availability to Human Resources Department at human.resources@discoveryworld.org or mail to Discovery World/Attn:Caitlynn Jahr, 500 North Harbor Drive, Milwaukee, WI 53202. Resumes sent without references will not be considered. NO PHONE CALLS PLEASE.

TOP